We understand that some of our customers in The Netherlands are experiencing delays with their orders that do not include Track & Trace. Unfortunately, this is due to ongoing issues with PostNL’s standard shipping services.
What’s Happening?
Orders sent without Track & Trace are taking longer than expected to arrive. While we strive to ensure fast and reliable delivery, delays within PostNL’s network are beyond our control.
What You Can Expect:
- Some shipments may take longer than usual to be delivered.
- If your order is delayed, we kindly ask for your patience while PostNL works through their backlog.
- If your package hasn’t arrived after a reasonable timeframe, please reach out to our support team, and we will do our best to assist you.
What We’re Doing:
- We are actively monitoring the situation and staying in close contact with PostNL.
- We recommend choosing a shipping method with Track & Trace if possible to ensure better tracking and updates on your order.
We truly appreciate your understanding and patience during this time. If you have any questions, don’t hesitate to contact us!
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